Chrissy's Blog

Once, long ago when I was a young Director of Product at Gilt Groupe, I was struggling to motivate one of my teams of engineers. We had fun working together, and I had tried many of my - at the time - tried and true tricks for getting stuff done: praise, bribery, gamifying, cajoling...but nothing seemed to be getting to the heart of their motivation. Up until that point, I had thought I was quite good at this motivation thing, but I was stumped. So I asked an engineering lead

As leaders, we don't look backwards enough. I've trained hundreds of people and organizations on goal-setting, and I can probably count on one hand how many of those set up systems to revisit and assess those goals later (at least, on their first pass--I don't let them get away with that for long!) Goal-setting is full of the emotions we feel more comfortable with - enthusiasm, optimism, desire - and so it's understandable that people and organizations have regular routines a

I often tell my students that once you have a product mindset, you start to see parallels to product management almost everywhere. I may...

I guess you could say I've had prioritization on the brain. I recently designed a two-hour workshop on prioritization for a client of...

I once joined a delivery team that was drowning. The squad of engineers, a designer, and a QA person (plus me, as the recently-joined PM)...

It's a typical Sunday night in a Bronx burger joint, and the room is buzzing. Hassled-looking servers fly between tables and a bar full...

With all our talk about customer-centricity, many teams are still operating without regular customer insights powering their...

What do a Product Manager, a Salesperson, and a Performer have in common?

Sometimes, your remote team won't enter the zoom in the right headspace to tackle what's next. Here are 3 easy-to-facilitate warm-ups.

Is it possible to master human-centered design without being a centered person? I don't think so.